Frequently Asked Questions

Pronto is an on-demand as well as subscription-based house help platform designed for urban convenience. We connect trained professionals with those in need of help with household chores such as cleaning, laundry, kitchen, and bathroom upkeep. You can schedule our services for later or book instant service which will reach you within 15 minutes.

With Pronto you get a trained, background-verified Pro, transparent in-app pricing, on-demand booking within 15 minutes, and the ability to pause or reschedule without awkward conversations. There's no advance payment, no informal commitments, and no risk of a no-show with no recourse - if a Pro can't make it, the app re-assigns automatically.

The Pronto app is available on the Google Play Store (Android) and Apple App Store (iPhone). Search for "Pronto - house help" or use the download links anywhere on this site. Sign up takes under a minute - just your phone number, address, and OTP.

You can book our services through the Pronto app available on both Google Play Store and App Store. Just select the chores you need help with, pick a time and we will send across our verified professional who will take it from there!

For instant bookings, a verified Pro reaches you within 15 minutes of confirmation. You can also schedule a Pro for later in the day or set up a recurring slot for the same time each week.

Yes. The Pronto app lets you stack tasks - say sweeping, mopping, utensils, and ironing - into a single booking. One Pro handles all of them in one visit, so you don't coordinate multiple visits or pay multiple booking fees.

Yes. Pronto supports recurring bookings - daily, weekly, or a custom cadence that fits your home. Set it up once in the app and the system auto-assigns the best available trained Pro for every visit, with consistent service quality across visits. You can pause, reschedule, or cancel any visit before it starts.

Yes. Every Pronto Pro completes a formal training program and a thorough background check before their first booking. We also continuously monitor service quality through customer ratings and feedback after every visit.

All the Pronto professionals undergo a formal training process and thorough background check. We ensure services provided by trained and trusted professionals. In the case of any occurrence that makes you uncomfortable, feel free to reach out to us immediately and our team will work promptly towards resolving the issue. We have proudly cleaned over 15,000 homes with an over 99% satisfaction rate.

If a visit doesn't meet your expectations, reach out to support immediately on +91 9910483315 or help@withpronto.com. We work to resolve the issue, send a replacement Pro if needed, and process a refund where appropriate. We take every piece of feedback seriously.

Pricing is transparent and shown upfront in the Pronto app. Each service is priced per visit - no per-bedroom multipliers, no hidden charges, no advance deposits. Hourly bundles start from 30-minute slots; per-task services like bathroom cleaning, fridge cleaning, or utensil washing are priced per visit. Open the app and enter your address to see live prices for your locality.

Pronto is live in 15 Indian cities: Ahmedabad, Bangalore, Chennai, Delhi, Faridabad, Ghaziabad, Gurgaon, Hyderabad, Jaipur, Kolkata, Mumbai, Navi Mumbai, Noida, Pune, and Thane. Within each city we serve hundreds of localities and gated societies. Open the Pronto app and enter your address to confirm availability at your exact location.

Need help? Our support team is available on call and email. Reach us at +91 9910483315 or email help@withpronto.com.